Help & Support

Open the Zrido app → Enter your destination in the "Where to?" box → Choose your vehicle category (Moto, Mini, Prime, SUV) → Review the estimated fare → Tap "Confirm Ride". A nearby Driver will accept your request and you'll see their details in real-time on the map.

The estimated fare is calculated at the time of booking based on distance, time, and current demand. The final fare may differ because of: (1) Route changes during the trip, (2) Actual traffic delays adding time-based charges, (3) Waiting charges at pickup, (4) Surge pricing changes between booking and ride start, or (5) Tolls and levies. If you believe you were overcharged, open the trip → Help → "Fare seems incorrect" and we'll investigate within 5 business days.

Yes, you can cancel anytime before the trip ends. Cancellations within 2 minutes of booking are free. After that, a cancellation fee (₹20–₹60 depending on timing and vehicle type) is charged to compensate the Driver. See the full Refund & Cancellation Policy.

If a Driver cancels after you've been waiting for 5+ minutes, you may receive a Zrido Wallet credit (₹20–₹50) as a courtesy. The app will automatically find the next available Driver. No cancellation fee is charged to you. You can also report the Driver cancellation via Help → "Driver cancelled my ride".

Open the affected trip in your Rides history → Tap "Help" → Select "Fare / Payment Issue" → Describe the problem. Approved refunds are processed within 5–7 business days to your original payment method, or within 24 hours to your Zrido Wallet. For more details, see our Refund Policy.

Zrido includes: (1) In-App SOS — sends your live location to your emergency contacts instantly. (2) Live Trip Sharing — share your ride with anyone via WhatsApp or SMS. (3) Driver Verification — license and background checks during onboarding. (4) Masked Calling — your personal number is never shared with the Driver. (5) 24/7 Safety Support — reach us anytime at safety@zrido.com.

Act quickly! Open the recent trip in your Rides list → Tap "Help" → "I lost an item". You can contact the Driver through the app's masked calling feature for up to 30 minutes after trip completion. After that, reach out to support@zrido.com with the trip ID and item description. Kalmbyte is not responsible for lost items but will facilitate communication between Riders and Drivers.

Zero commission means Drivers keep 100% of every fare you pay. No hidden platform cut. This results in more money going directly to the Driver, which motivates better service. It also means Zrido doesn't have an incentive to inflate your fare to generate platform revenue. Fares are calculated purely on distance, time, and demand.

During the trip: Use the in-app SOS if you're in immediate danger. After the trip: Open the completed trip → "Help" → "Report a Safety Issue" → Choose the relevant category (rude behavior, unsafe driving, harassment, etc.). For serious incidents, email safety@zrido.com directly. We investigate all reports and respond within 10 business days.

Driver availability depends on real-time supply in your area. If no Drivers are available, you'll see "No Drivers Nearby". Try again in a few minutes, or try a different vehicle category. During peak hours or in areas with low Driver supply, you may see a surge multiplier — this incentivizes more Drivers to come online. Zrido is continuously onboarding Drivers in all cities.

Download the Zrido Driver App → Tap "Register" → Enter your mobile number and complete OTP verification → Upload the required documents (DL, RC, PAN, Aadhaar, Vehicle Permit, Insurance, PUC) → Submit for verification. Our team reviews applications within 24–72 hours. Upon approval, you'll receive an activation notification and can start accepting rides immediately.

For cash trips, you collect the fare directly from the Rider at the end of the trip — nothing goes through Zrido. For digital payment trips, the fare is settled to your registered bank account or Zrido Driver Wallet within 24–72 hours after trip completion, subject to payment gateway processing. You can view your earnings breakdown for every trip in the "Earnings" section of the Driver App.

Yes — absolutely zero commission from your ride fares. You keep 100% of every fare, always. Zrido earns revenue through: (1) Optional premium Driver subscriptions (enhanced features, not mandatory), (2) In-app advertising revenue from brands, (3) B2B corporate ride partnerships with companies, (4) Value-added services. Your earnings are never touched.

If your account is suspended, you'll receive a notification with the reason. For temporary suspensions, the app will show when the suspension is lifted. To appeal, email appeals@zrido.com within 14 days with your registered phone number, a clear explanation of your position, and any supporting evidence. The Trust & Safety team reviews appeals within 10 business days. See the Driver Terms for full details.

All Rider complaints are investigated fairly. You will always be given the opportunity to provide your version of events before any action is taken (except in zero-tolerance situations). You'll receive a notification when a complaint is under review. Submit your account of events to drivers@zrido.com with the trip ID. Decisions are communicated to both parties within 15 business days.

Open the Zrido Driver App → Profile → Documents → Select the document to update → Upload the new document. Ensure all documents are valid and up to date at all times. Expired documents will result in temporary account deactivation until updated copies are verified. For bulk updates or assistance, contact drivers@zrido.com.

Zrido Support will review the GPS trip data, fare calculation, and Driver App logs to determine the correct fare. During the review, the disputed amount may be held temporarily. If the fare was correct, it will be released to you in full. If an error is found, an adjustment will be made. You'll be notified of the outcome within 5 business days. You can submit your side of the story to drivers@zrido.com with the trip ID.

If your annual turnover from all transportation and other services exceeds ₹20 lakhs (₹10 lakhs for special category states), you are required to register for GST and charge GST on your transportation services. Zrido does not manage your GST filings — this is your independent responsibility as a contractor. We recommend consulting a tax professional. Zrido will provide an annual earnings summary on request for your tax filing purposes.

Yes. Zrido does not enforce exclusivity. You are free to be active on multiple ride-hailing platforms simultaneously, unless you have entered a separate exclusivity agreement with Zrido. However, we recommend focusing on Zrido to maintain a high acceptance rate and rating, which unlocks Pro Driver benefits.

You must maintain a minimum average rating of 4.0 / 5.0 to remain active on the Platform. Ratings below 4.0 trigger a warning. Sustained ratings below 3.7 result in temporary deactivation pending a performance review. New Drivers (under 50 rated trips) receive more flexibility while building their rating history. Check your rating anytime in the Driver App under "My Performance".