Privacy Policy

1. Introduction

Kalmbyte Pvt. Ltd. ("Zrido", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our mobile application, website, and related services (the "Platform").

This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, profile photo
• Payment Information: UPI ID, saved payment methods (processed by third-party payment processors)
• Driver Information: Driving license, vehicle registration, insurance documents, Aadhaar/PAN for verification
• Communications: Messages, feedback, support queries, ride ratings and reviews

2.2 Information Collected Automatically

• Location Data: GPS data during active rides (precise location), approximate location when app is open
• Device Information: Device type, operating system, unique device identifiers, app version
• Usage Data: Ride history, app interactions, search queries, ride preferences
• Log Data: IP address, access times, pages viewed, app crashes and errors

2.3 Information from Third Parties

• Background verification results for Drivers
• Payment processing information from payment partners
• Mapping and navigation data from map service providers

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing, maintaining, and improving the Platform
• Processing ride requests and payments
• Matching riders with drivers
• Ensuring safety through identity verification and ride monitoring
• Sending important updates, notifications, and ride receipts
• Providing customer support
• Analyzing usage patterns to improve our services
• Preventing fraud and ensuring platform integrity
• Complying with legal obligations

4. Information Sharing

We do not sell your personal data. We may share information in the following circumstances:

4.1 With Other Users

When you book a ride, your first name, pickup location, and approximate location are shared with the matched Driver. Similarly, the Driver's name, photo, vehicle details, and real-time location are shared with you.

4.2 With Service Providers

We share data with trusted third-party service providers who assist in payment processing, mapping, analytics, customer support, and cloud infrastructure. These providers are contractually bound to protect your data.

4.3 For Safety and Legal Compliance

We may share data with law enforcement or government authorities when required by law, in response to valid legal process, or to protect the safety of users or the public.

4.4 With Your Consent

We may share data for purposes not described in this policy only with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data in transit (TLS 1.3)
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and employee training
• Secure data centers with SOC 2 compliance

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter for legal, business, and safety purposes. Specifically:

• Account information: Until account deletion + 90 days
• Ride history: 3 years from the date of the ride
• Payment records: 7 years (as required by financial regulations)
• Safety-related data: 5 years

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request your data in a portable format
• Withdraw Consent: Withdraw previously given consent for data processing
• Grievance Redressal: File a complaint with our Grievance Officer

To exercise any of these rights, contact us at privacy@zrido.com.

8. Location Data

Location data is essential for providing ride-hailing services. We collect:

• During active rides: Precise GPS location (required for navigation and safety)
• When app is open: Approximate location (for showing nearby drivers)
• Background location: For Drivers only, when they are "online" and available for rides

You can disable location access through your device settings, but this will prevent you from using the ride-hailing features.

9. Children's Privacy

The Zrido Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are:

Name: Grievance Officer, Kalmbyte Pvt. Ltd.
Email: grievance@zrido.com
Address: Kalmbyte Pvt. Ltd., Noida, India
Response Time: Within 30 days of receiving the grievance

12. Contact Us

For questions about this Privacy Policy, contact us at:

Email: privacy@zrido.com
Address: Kalmbyte Pvt. Ltd., Noida, India